By placing an order with BENLUXOR, you agree to the following Terms & Conditions.

1. General

BENLUXOR offers jewelry products for sale through our online store. By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Product Information

We strive to ensure that all product descriptions, photos, specifications, and prices are accurate. However, slight variations in color, size, texture, or finish may occur due to lighting, screen settings, or the handcrafted nature of certain jewelry pieces.

3. Pricing

  • All prices are listed in USD.
  • Prices are subject to change without prior notice.
  • Promotional prices are valid only during the stated promotional period.

4. Order Confirmation

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. BENLUXOR reserves the right to cancel or refuse any order due to:

  • Incorrect pricing or product information
  • Product unavailability
  • Suspected fraudulent activity
  • Payment verification issues

If your order is canceled after payment has been received, you will receive a full refund.

5. Payment

We accept the payment methods displayed during checkout. Orders will only be processed after full payment has been successfully received and verified.

6. Shipping & Delivery

  • Processing times may vary depending on product availability.
  • Delivery estimates are not guaranteed and may be affected by courier delays, weather, customs, or other unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information. BENLUXOR is not responsible for delays or losses caused by incorrect addresses provided during checkout.

7. Returns & Exchanges

We want you to be satisfied with your purchase.

Returns or exchanges may be accepted within [Insert Number] days of receiving your order, provided that:

  • The item is unused and unworn.
  • The item is in its original packaging.
  • The item is accompanied by proof of purchase.

The following items are generally not eligible for return or exchange:

  • Customized or personalized jewelry.
  • Earrings (for hygiene reasons), unless defective.
  • Sale or clearance items, unless required by law.

Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will work with you to resolve the issue promptly.

9. Warranty

If applicable, BENLUXOR provides a limited warranty covering manufacturing defects for [Insert Warranty Period] from the date of purchase. The warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper care or misuse
  • Exposure to chemicals, perfumes, or water (unless otherwise stated)

10. Jewelry Care

Customers are responsible for properly caring for their jewelry. We recommend removing jewelry before swimming, exercising, showering, or using perfumes, lotions, or household chemicals to maintain its appearance and longevity.

11. Limitation of Liability

BENLUXOR shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our products, except where prohibited by applicable law.

12. Privacy

Your personal information is collected and used only for processing orders, customer support, and improving our services. We do not sell your personal information to third parties.

13. Intellectual Property

All product images, logos, designs, website content, and branding are the property of BENLUXOR and may not be copied, reproduced, or used without prior written permission.

14. Changes to These Terms

BENLUXOR reserves the right to update or modify these Terms & Conditions at any time. Updated versions will become effective immediately upon publication on our website.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our official customer support channels listed on our website or social media pages.

By completing your purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.