Thank you for shopping with BENLUXOR.COM. We are committed to delivering your jewelry safely and efficiently. Please review our Shipping Policy below.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During sales, holidays, or periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are provided as a guide and may vary depending on your location.
| Destination | Estimated Delivery Time |
|---|---|
| Domestic Orders | 2–7 business days |
| International Orders | 7–21 business days |
Please note that shipping carriers may experience delays that are beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
From time to time, BENLUXOR.COM may offer free shipping promotions. Any applicable conditions will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if available).
Tracking information may take up to 48 hours to become active after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country’s customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
BENLUXOR.COM is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, BENLUXOR.COM is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier first. You may also contact us, and we will do our best to assist you in resolving the issue.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Include your order number.
- Provide clear photographs of the damaged packaging and product.
We will review your claim and work toward an appropriate resolution.
Delayed Shipments
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions
- Customs inspections
- Carrier delays
- High shipping volumes
- Natural disasters
- Other circumstances beyond our control
We appreciate your patience in these situations.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may be unable to make changes or cancel it.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
BENLUXOR.COM
Email: contact@benluxor.com
Website: https://benluxor.com
We appreciate your trust in BENLUXOR.COM and look forward to delivering jewelry you’ll love.