At BENLUXOR.COM, we are committed to providing high-quality jewelry and ensuring our customers are satisfied with every purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, certificates (if applicable), and accessories.
- Not show signs of wear, damage, alteration, or misuse.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Custom-made or personalized jewelry.
- Engraved items.
- Earrings (for hygiene reasons, unless defective where permitted by law).
- Gift cards.
- Final sale or clearance items.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and its packaging.
We will evaluate the issue and arrange a replacement, exchange, or refund when appropriate.
Return Process
To initiate a return, please contact our customer support team with your order details.
After your return request is approved:
- Securely package the item in its original packaging.
- Include any accessories or documentation received with the order.
- Ship the package using the return instructions provided by our support team.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is the result of our error or a defective item.
Exchanges
We accept exchanges for eligible items, subject to product availability.
If you would like a different size, style, or replacement item, please contact us before returning your purchase.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must instead follow our return procedure if eligible.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us through the customer support options available on BENLUXOR.COM.
We appreciate your trust in BENLUXOR.COM and thank you for shopping with us.